I’ve always believed that language is one of the most powerful tools we have. It’s not just an exchange of information; it’s a way to connect.
I grew up with more than one language and culture, and I’ve seen firsthand how language shapes our understanding of one another. My own journey with official languages, like that of many Canadians, has been a mix of easy wins and more challenging moments. But those moments – when you make the effort to understand, or to be understood – are often the ones that matter most. They are what turn communication into genuine connection.
In Canada, that connection is foundational. Our two official languages are an important part of who we are as a country and ensure that Canadians have access to services and opportunities in the official language of their choice. As public servants, we have a responsibility to uphold that commitment to linguistic duality every day.
And in carrying out that responsibility, we rely heavily on technology. While our tools can help us communicate more efficiently, it’s important to recognize that they have both benefits and limitations.
The benefits of technology: AI can help
AI, or artificial intelligence, is increasingly part of our daily reality. It can be a powerful enabler, taking on routine tasks so that experts can focus on what truly matters: clarity, quality, and thoughtful communication.
AI and, in particular, machine translation offer real value. They help us work faster, reach Canadians more quickly, and support public servants in using the official language they’re most comfortable with. Used well, these tools strengthen our ability to serve Canadians in both official languages.
At the same time, we need to be clear about what these tools cannot do.
The limitations of technology: What AI can’t replace
Translation is more than swapping words from one language to another. It’s about meaning, tone, and context. Anyone who has worked in both official languages knows that a message can land very differently depending on how it’s expressed. Machine translation can help us get started, but it cannot replace the judgment and cultural nuance that people bring to the table.
This distinction matters, because language is also about inclusion. Canada’s strength lies in its diversity, and when we communicate well, we create space for people to feel seen, heard, and respected.
In my line of work, I also see how closely language and trust are linked. When information isn’t clear or is misunderstood, it can create uncertainty, and that uncertainty can be exploited. When we don’t communicate well, we risk creating barriers, misunderstandings and blind spots.
As we adopt new technologies, we need to keep that fact front of mind.
The need to use AI with care
Recognizing these limitations doesn’t diminish the value of AI. It highlights the importance of using these tools thoughtfully and responsibly.
We must understand when these tools are appropriate and when they aren’t. We must maintain high standards for accuracy and ensure that information is reliable, equivalent in both languages and handled responsibly. That includes being mindful of how information is used and protected when we leverage new technologies.
Above all, we must maintain the trust Canadians place in their institutions. That trust is built, in part, through language. When Canadians engage with their government, they expect to be understood – and to understand in return. That expectation doesn’t change as technology advances.
Conclusion
The tools may evolve, but the principle remains: machines can help us communicate faster, but only people can ensure that what we say is clear, accurate and meaningful. Language creates connection. It helps us understand one another, build trust and foster inclusion.
Machines don’t speak – we do. It’s our responsibility to ensure that, in both official languages, our words continue to reflect the care and respect that Canadians deserve.
To learn more about the Golden Quill, visit The Golden Quill: An initiative of the Our Languages blog.
